Five steps on every job, a check before every delivery, and the certifications behind them.
On an urgent job we tell you whether we can take it before asking questions. Then we confirm content type, markets, deadline and acceptance criteria.
Style guide, glossary and acceptance criteria are written into a working sheet per language. Every correction is added, so the same error does not come back.
Native linguists lead the work. Machine drafts and automated checks support them, and a reviewer for that language checks and corrects every draft.
Each task is checked item by item against the delivery checklist, then reviewed internally, on an internal deadline ahead of yours.
Files come back in the structure you asked for. We do not contact your end client.
Each job has a named owner, and a reviewer signs off every delivery.
One rule sheet per language, updated after every correction.
Encrypted transfer, deletion on instruction, restricted processing when required.
Teams that already use machine or AI translation can send us the output for review: see human review of AI translation.
Translation services: qualified linguists, review and delivery controls. Held by Translia Limited, valid until March 2029.
Post-editing of machine translation, with a defined revision process. Held by Translia Limited, valid until March 2029.
Teams in both cities. We contract through Translia Limited (Hong Kong).
Yes. We can work inside your CAT tool or platform. If you have no TMS, we work in ours and deliver in your format.
Each client has its own glossary with approved terms, preferred phrasing and market-specific variants. It is set up at the start and updated with every source change; new terms are added and earlier content that may need aligning is flagged.
We answer yes or no first, then ask our questions. Our internal deadline sits ahead of yours, so there is time for review.