Search before you contact us

If you want to ask a how-to question, please search before contacting us.

In addition we recommend you to browse the User's Guide, which includes the steps for the major tasks and answers to the common questions.

• I searched but didn't get any helpful answers.

Submit online support requests instead

If you want to contact us for one of the below purposes, consider to log in and submit an online request in Support.

• You experience any technique problem or need help in using the website.
• You find something wrong with the website, either linguistic or technical problems.
• You want to see a new feature, saying add an additional language.
• You have ideas on improving the website.

Unless it involves personal information such as email address, submitting an online issue is always a better and faster way for getting support.

• My issue involves privacy and thus the public support is not suitable.
• I posted my issue in the forums but didn't get a solution.