All about payment

Submitted by Yolanda Tan on Mon, 2010-01-11 03:05

Translation Forum

Recently, more and more translators are requesting payments - an evidence of their contribition to the Translia website. I appreciated it very much for your jobs, and comments & suggestions to us!

Some may still have questions about payment and I would like to clarify here again:

1. What's the value of each point?
1 point = USD 0.01
Terms of Use, item 9.

2. Does translators need to pay Translia?
No. See the Translator Guide, http://www.translia.com/node/705.

3. How to get paid?
See the Translator Guide, http://www.translia.com/node/24. Translators will be paid only when the job is 100% done before the deadline, please read http://www.translia.com/node/117739

4. Which payment methods are available?
Paypal and Moneybookers. See the Translator Guide, http://www.translia.com/node/24.

5. What's the payment term?
Averagely 30 days. Terms of Use, item 9

6. What's minimum amount for each payment request?
USD 100. Terms of Use, item 9

7. How about V.A.T?
Terms of Use, item 10

8. Why didn't I get the payment in my PayPal account while on Translia the payment status is Paid?
a. Email is not corrrect. Translia pays you by PayPal when you choose it and sends the payment to your PayPal account - the email address in your Profile. But if the email address in your Profile is not your PayPal account, Translia gets no prompt from PayPal about it. Double check if your email address is correct and update it if necessary please.
b. You have not acceptted the payment.

Again, pls read Terms of Use and Translator Guide carefully since it counts for much to you. It may be not short, but worth your time. And, we will optimize the document structure and organization for your convenience of reading.

Do more and get more on Translia together!

From my point of view

Submitted by Marie Jeanne R4 on Wed, 2011-10-19 15:42.

So I asked TRANSLIA for a paiement around September 9, it got processed on September 15 (account with TRANSLIA down to zero).
But I only got the paiement in PAYPAL on October 19 with PAYPAL.
Also, out of 100$, I got charged 4,20$US, by PAYPAL.
Why TRANSLIA is not paying the charges?

fee

Submitted by lawless R6 on Sun, 2011-10-23 11:54.

I had the same problem with PayPal before. Their fee is 3.4%+0.33 Euro for 1 transaction.... but sometimes I got less..... We need to contact PayPal and find out the information about fees.

My Reply

Submitted by Marie Jeanne R4 on Thu, 2011-10-20 13:05.

I am not upset about the delay for paiement, it was my first paiement and I was just wondering.
I will know in the future that it takes a litle more than a month to get pay.

About the charges, it is sad but normal (it is the same with other FREELANCER'S site) and I understand that is the way it works.

Thanks TRANSLIA, so far I am happy to colaborate with you because it pays fine and I can't wait that we get more and more contracts.
So I try to tell people the more I can (in and out the net) about TRANSLIA.

>So I asked TRANSLIA for a

Submitted by Yolanda.tan on Thu, 2011-10-20 05:47.

>So I asked TRANSLIA for a paiement around September 9, it got processed on September 15 (account with TRANSLIA down to zero).
It means that your payment request is approved.

>But I only got the paiement in PAYPAL on October 19 with PAYPAL.
Could you pls check it again? Our AP processed all the payments through PayPal on Oct 13 according to payment term. We can provide proof if needed.

>Also, out of 100$, I got charged 4,20$US, by PAYPAL.
Translia doesn't pay for such charges. We pay the charges when the clients pay for the translation. In addition, it's not very practical as our translators are from all over the world and the charges differ with country&area.

Regards,
Yolanda

payment

Submitted by canicastro R10 on Thu, 2011-10-20 01:35.

Hi,
You have to submit your payments requests at the end of the month and then Translia pays around the fifteen of the following month. The charge you mention is what Paypal charges, 4%, it's a lot I agree.... But it's the only way Translia pays, or Moneybookers. Translia doesn`t pay charges made by Paypal.

Regards,

有没有在中国的译员已经收到过翻译费的？用的哪家银行？提取的

Submitted by polly R8 on Thu, 2011-08-18 01:16.

有没有在中国的译员已经收到过翻译费的？用的哪家银行？提取的美元还是人民币？过程中共扣了多少手续费？

Hi, I submitted a payment

Submitted by SofiH R8 on Mon, 2011-05-16 10:47.

Hi, I submitted a payment request on the 14th of this month, which was a Saturday. Does that mean my payment will be processed this week, or next month? As of today it is still in Submitted status.

Averagely 30 days. Terms of

Submitted by Yolanda.tan on Tue, 2011-05-17 01:28.

Averagely 30 days. Terms of Use, item 9

9. Payment to Translators. Translators may cash his/her earned points at the rate of USD1.00 per 100 Earning points (ONE US DOLLAR PER ONE HUNDRED EARNING POINTS). The minimum amount for each payment is USD100.00 (ONE HUNDRED US DOLLARS). A Translator may submit a request for payment when his/her Earning account balance exceeds the above minimum amount. By the 15th of each month Translia makes the payment against the payment request submitted in the previous month.

The payment will be paid to the PayPal or Moneybookers account of the Translator associated with the email address then current.

my job earnings are missing and i am worried

Submitted by Greta Cellamare R9 on Thu, 2011-06-02 19:46.

Dear Yolanda,

I have already opened a support ticket about this and i am waiting for an answer, but i hope you can help me meanwhile. I am really worried and a bit disappointed, because i have worked pretty hard on the Job 625523, which has been closed since today at 15:00, but if i check the section "My earnings" it does not appear. If I go to the section "My translations" it appears and i should have gained 12,360 points. SInce they are a lot, but they are not on my account, i would like to know what happened.

I hope everything it's fine.

I will wait for your reply and, for what i hope will be a quick resolution to this issue, that is really worring me.

Best regards and many thanks,

Greta

same job, same problem

Submitted by pm1970 R10 on Thu, 2011-06-02 22:14.

Hi Yolanda and Hi Greta,

I have the same problem with the same job 625523. My points are only 3870 but in my earnings they don't appear. I'm going to open a support ticket too.

Thanks
Patrizia

We are checking it now and

Submitted by Yolanda.tan on Fri, 2011-06-03 05:14.

We are checking it now and seems it happens to only this job. Surely we will add the earnings to your account if not.

BTW, it's enough to get our attention to issue a support case when something is wrong with the Translia system. No need to post repeated ones everywhere, although I understand that you were worry about it...

Regards,
Yolanda

Dear Yolanda, I am sorry if i

Submitted by Greta Cellamare R9 on Fri, 2011-06-03 11:45.

Dear Yolanda,

I am sorry if i looked pushy, it was not my intention. I opened a topic in the forum because i wanted to know if the other people who worked on the same project had the same problem: if it was a common problem it could have been caused by a bug.

I will wait for the problem to be fixed,
best regards and thanks for your attention.

Greta

It's better to post it by

Submitted by Yolanda.tan on Mon, 2011-05-30 00:52.

It's better to post it by Support case.

Regards,
Yolanda

It's better to post it by

Submitted by peter.reiss R8 on Mon, 2011-05-30 05:13.

Thanks a lot Yolanda,

No need anymore, just found the simple answer and advice in this forum.

Thanks again

Peter

another question about it

Submitted by pm1970 R10 on Fri, 2011-05-27 09:55.

Hi Jolanda, let me check if I have understood:
1.a job is 100% done when it is 100% ready to commit and when it results closed, isn't it?
2. in June the 15th you'll process all the requests received within May the 31st. I think I can include only the point effectively earned till May the 31st. Points earned by jobs done in May but closed, for example, in the first week of june have to be requested at the end of June and processed in July, correct?

Your understanding is correct

Submitted by Yolanda.tan on Fri, 2011-05-27 10:23.

Your understanding is correct for both!

You will see the earning points when the job is 100% done and closed. When the job is open, the translation may be revised and the contribution may change.

Regards,
Yolanda

Submitted payment request

Submitted by julie R9 on Thu, 2011-05-12 00:01.

Dear Yolanda,
Just need an info, after submitting payment request several days ago, why the status is still submitted, not accepted?
Thank you.

payment

Submitted by canicastro R10 on Thu, 2011-05-12 02:59.

Hi,
It takes some time, they process one payment per month, and it's generally between the 10 and 15th of each month. That's why maybe they haven`t accepted the payment yet, but don`t worry they will.
Cheers!

Yes, as always, batch process

Submitted by Yolanda.tan on Thu, 2011-05-12 03:07.

Yes, as always, batch process is more efficient.

Submitted payment request

Submitted by julie R9 on Thu, 2011-05-12 03:41.

I know the process of payment is once in a month but I guess translia will accept first the submitted payment request and process the payment once in a month but if that is the procedure I understand now.
Thank you.

payment request approved

Submitted by julie R9 on Tue, 2011-05-17 10:29.

Dear Yolanda,
I checked the status of my payment request approved, and then what should I do in paypal account, since this is my first payment request.
Thank you.

paypal

Submitted by canicastro R10 on Tue, 2011-05-17 10:52.

When Paypal receives the money, they send you an email in which they tell you you have just received a payment from "Acosys", that's translia payment. You then go to paypal and you will be able to see it.

paypal

Submitted by julie R9 on Tue, 2011-05-17 11:18.

thank you for your kind information :)

Only one thing, be sure your

Submitted by Yolanda.tan on Tue, 2011-05-17 10:35.

Only one thing, be sure your email registered with Translia is your PayPal account email, or linked to your PayPal account.

Cheers,
Yolanda

Thanks Yolanda, Have double

Submitted by SofiH R8 on Tue, 2011-05-17 12:01.

Thanks Yolanda,

Have double checked my email and it all seems to be in order. Just wanted to make suer I had understood everything correctly for my first payment.

paypal account

Submitted by julie R9 on Tue, 2011-05-17 10:56.

I just checked my paypal account, with is the same email with the one registered with Translia, but there is nothing there. What is the problem?
I still dont know how to do with paypal account there or it need time to accept the payment approved?
Thank you.

paypal

Submitted by canicastro R10 on Tue, 2011-05-17 12:17.

Hi, First Translia approves payment, but it takes a while until Translia pays. When Translia pays you, at payment request you will see "Paid", and then you will receive an email from paypal. If it says "approved", you should wait a little bit until it says "Paid". Being your first payment, I understand your concern, but don`t worry, it will arrive. Regards,

paypal

Submitted by julie R9 on Tue, 2011-05-17 13:37.

Thank you again for your kind information, really helpful :)
best regards,

you're

Submitted by canicastro R10 on Tue, 2011-05-17 15:04.

welcome!

refund

Submitted by julie R9 on Tue, 2011-06-14 09:10.

Dear canicastro,
The payment has been paid by translia and I refund the fund in paypal, how long usually we have to wait until I received the sum in my bank account? thanks

We are confused... Refund

Submitted by Yolanda.tan on Tue, 2011-06-14 09:23.

We are confused...

Refund means you return the money to Translia. Do you really want to do this way?

Regards,
Yolanda

wrong step

Submitted by julie R9 on Tue, 2011-06-14 10:02.

I did refund I think, refund means transfer to my account, so how to get back the sum? since this is the first time I use paypal?
sorry for inconvenience
rgds

No worry

Submitted by Yolanda.tan on Tue, 2011-06-14 10:15.

Our AP will pay you again soon.

no result

Submitted by julie R9 on Tue, 2011-06-14 11:11.

The activity in paypal still written refunded, so let you decide how to solve the problem?
thank you

thank you but

Submitted by julie R9 on Tue, 2011-06-14 10:28.

Thanks Yolanda :)
but I tried to cancel the refund payment, but I am not sure it works since no report there
rgds

payment

Submitted by canicastro R10 on Tue, 2011-06-14 11:31.

As Yolanda said I guess you will receive it again. Other thing you could do is go to "help" (at the top of the page to your right, on Paypal) and then send an email or call them. After you have your payment again, you only have to withdraw the money to your bank account. You have to have a bank account registered at your Paypal account. It has no cost to a US bank account. I hope this helps.
Regards,
Carolina

thank you

Submitted by julie R9 on Tue, 2011-06-14 11:37.

Thank you carolina for your help, yes I have a bank account already registered at paypal account.

Paid again and pls check,

Submitted by Yolanda.tan on Wed, 2011-06-15 13:55.

Paid again and pls check, Julie.

withdraw

Submitted by julie R9 on Thu, 2011-06-16 06:32.

Dear Yolanda,
how is the regulation of withdraw in the paypal? I dont know why always written:The amount you are trying to withdraw is greater than your withdrawal limit. Please link and confirm a debit or credit card to lift this limit.
Thank you.

Sorry, I would suggest you to

Submitted by Yolanda.tan on Fri, 2011-06-17 04:53.

Sorry, I would suggest you to contact PayPal since I myself is not very familiar with PayPal...

As I know, you can only withdraw the amount in your account balance.

Regards,
Yolanda

okey

Submitted by julie R9 on Fri, 2011-06-17 08:38.

Thanks Yolanda :)

withdraw

Submitted by canicastro R10 on Fri, 2011-06-17 03:36.

Hi, I don´t know what you're talking about. Never happened to me. When you see in Paypal the total amount you have, you just withdraw it. You said you have a US account, it's better to transfer it to it, because you pay no money. But to a credit card you pay I think 15 dls... I don`t know about this limit you're talking about. Maybe you should send an email to paypal asking about it. Cheers and hope you can do it finally!!

yes

Submitted by julie R9 on Fri, 2011-06-17 07:52.

Yes, paypal note : The amount you are trying to withdraw is greater than your withdrawal limit. Please link and confirm a debit or credit card to lift this limit.

ok

Submitted by canicastro R10 on Fri, 2011-06-17 11:19.

Maybe you didn`t link a credit card to your paypal account. I think you have to do that. Tell me if you haven`t done that and I help you.

Hi, You don't have to link a

Submitted by EliseL R7 on Wed, 2011-11-16 02:13.

Hi,
You don't have to link a credit card with Paypal. You need to link a bank account # for withdrawals (at least, from what I know, you cannot withdraw money TO you credit card, but I could be wrong).

Thank you 4 your kind attention

Submitted by julie R9 on Wed, 2011-06-15 23:03.

Thanks Yolanda, I have checked it. And what step to do then after accepting the accept button?thanks again

Dear Yollanda, Thanks for

Submitted by alice R7 on Sat, 2011-03-26 07:24.

Dear Yollanda,

Thanks for theses clarifications!
What if my paypal email address is different from my main email address? Can I provide you with 2 different email addresses: the paypal and the personal one. That would be an interesting improvement because my paypal address is a secondary one.
Thanks for your answer,

Best,
Alice

Paypal

Submitted by filippoc R7 on Tue, 2011-05-17 16:26.

If the email you registered with Translia doesn't match with the email you have registered with Paypal, no worries: Paypal allows you to add up to 8 different email address to your current Paypal account. So just add the email address which is registered with Translia to your current Paypal account and you are all set!

Enjoy!

Filippo